Shipping policy

THE BASICS

Almost all items are made to order. While I do create limited stock in the studio, my typical lead time for your order is anywhere between 2-4 weeks. I am a very small production studio; please know that I am working as hard as I can to make sure you get your pottery as soon as I can get it to you. I will update you during the process and thank you for your patience.

I ship all of products within the Continental United States from my studio in Sacramento, CA. Your order should arrive to you within 2-8 business days from the day it ships depending on your proximity to my studio. Tracking info will be sent to your email as soon as it leaves my studio. I take great pride in shipping each order with the most recyclable and eco-friendly materials possible. 

 

By placing an order with me you agree to these terms and conditions: 

  • Cinder Ceramics LLC is not responsible for lost or stolen packages 
  • Cinder Ceramics LLC  is not responsible for returned packages due to customer absence, errors in shipping addresses or package refusal
  • Additional shipping charges will be applied for reshipped packages
  • If you require faster delivery please email me at: cinderclay@gmail.com  and I will do my best to accommodate your request
  • If expedited shipping is required you will be responsible for an additional shipping fee applied to your order 

DAMAGE + BREAKAGE

If your order arrives damaged in shipment please do the following to initiate a replacement:

  • Within 5 days of reception, please email a photo of both the item and packaging to: cinderclay@gmail.com (try to capture the details of the damage) 
  • Include your name and order number in the email 
  • Keep the item and the packaging until notified.  
  • There is a possibility once the claim has been submitted that the post office will request to see the broken item and packaging.  

I will handle the claim and send a replacement to you free of charge as soon as possible.

 

CARING FOR YOUR CERAMICS 

TAKE CARE

My ceramics are handcrafted from durable, high quality stoneware. My glazes on kitchenware are food safe and lead free. And yes, you can put them in the dishwasher and the microwave unless specified in the original listing. I use 22kt gold luster on some pieces and these cannot be microwaved.  Also, some designs have a 3rd firing with decals added-- to prolong the life of your pottery, I recommend hand washing. Those stubborn stains and metal marks from your flatware (though not common) can be easily removed with baking soda or barkeepers friend mixed with a bit of warm water. Mr. Clean’s Magic Eraser has also proven to be...well...magic.  Do not expose the wares to dramatic shifts in temperature – e.g. do not put hot from the oven pieces into the refrigerator or from the freezer into a hot oven - allow for gradual change in temperature. Never place over an open flame.